Benefits of Speech

Are you fully leveraging the power of speech? Few technologies have transformed contact centers and traditional interactive voice response (IVR) systems as much as speech. Speech-enabled applications can positively affect your customer's experience and your bottom line:

Customer Experience

  • Simplify user choices by delivering an intuitive and simple to use self-service interaction
  • Improve customer interaction by giving your customer access and control over information, and empower them to easily and quickly complete simple transactions
  • Ensure information security by implementing voice authentication and voiceprints to enable a more secure transaction and minimize the need for passwords and personal information

Business Bottom Line

  • Reduce operational costs by increasing contact center efficiency and agent productivity.
  • Increase your competitive edge and your customer retention by creating and strengthening your brand and identity. Customers will respond to the value that speech brings to their experience, and will come back for more.

Intervoice clients are seeing real business results from implementing speech in critical call center applications; they're fulfilling the opportunity that speech offers to truly transform the way they service their customers. Download the Echostar Case study and find out how they were able to realize an $18 million annual cost savings by implementing speech-enabled applications in their contact center.

Integrating speech into the contact center can help you solve the challenge of delivering high-value customer interactions, balanced with the demands of improving costs and increasing overall customer satisfaction. With speech applications from Intervoice, you can:

  • Provide an integrated, convenient and consistent self-service customer experience regardless of the communication channel.
  • Migrate to open standards solutions like voice-over-IP (VoIP)
  • Optimize your contact center to deliver continual service improvement by in-depth review of customer behavior, not just measuring call completion rates.
  • Utilize expert VUI design and tuning to ensure deployment success

Intervoice can help you deploy innovative speech applications through our Global Consulting Services (GCS) organization. GCS can provide solutions that will incorporate speech into your long-range business strategy, increasing the effectiveness of your customer contact applications, building brand awareness, and reducing costs.