Retail & Manufacturing

92% of consumers form their image of a company based on their experience using their call centers (live operators and voice automation).*

For retailers and manufacturers, the contact center is a cornerstone. It's where customers decide to return and purchase from you again, or silently wander off to a competitor. This is particularly true for on-line retailers where contact center interaction can make or break your company's service reputation.

To help you address your specific requirements in retail and manufacturing, Intervoice's delivers natural speech interfaces allowing your customers to ask questions, order products, determine repair status and more. Our library of proven, pre-built components accelerates the deployment of retail and manufacturing speech solutions:

  • Caller ID: Name, Address, Phone Number
  • Credit Card Capture
  • Customer Satisfaction Survey
  • Location Finder
  • General Information
  • Payment
  • Purchase Product
  • Product Finder
  • Self Help Guides
  • Delivery Status
  • Repair Status
  • Service Center Search

Intervoice pre-built, reusable product support components can directly affect the efficiency of your customer contact center:

  • Route up to 85% of all calls correctly on the first attempt
  • Diminish up to 50% of an agent's talk time
  • Ensure up to 20% of all calls are handled without an agent

Our proven solutions have been implemented by some of the biggest names in retail:

  • Wal-Mart, Target and other leading retailers rely on Intervoice product support components and speech solutions to meet the challenges of managing large call volumes and a vast array of products lines.
  • SONY uses our technology to improve customer service by determining the nature of a call and routing it to the right virtual or live agent.
  • Sears allows customers to say the name of an item (e.g., "hammer") and be automatically directed to the right department (e.g., hardware) and places outbound calls to minimize customer wait time for field service calls.

Let us show you how robust, flexible retail and manufacturing solutions from Intervoice can help you achieve higher rates of automation, better customer service and cost savings. Using Intervoice pre-built components you can accelerate development time, whether you plan to develop your own Intervoice solution, work with Intervoice Professional Services or one of our authorize service partners.

*Purdue University's Center for Customer-Driven Quality