Why Choose Intervoice?
Intervoice is the recognized leader in voice automation and contact center solutions, providing industry-leading products and services. With over 1.5 million ports supporting millions of mission-critical calls each day, Intervoice is the solution of choice for over 5,000 enterprises and contact centers worldwide.
Whether you need your solution to be hosted at our site or yours, managed by our team or yours, or any combination of shared hosting and management, Intervoice will leverage our market leadership in contact center solutions to allow you to deliver an excellent customer experience across all communication channels. Intervoice Hosted Solutions will also provide:
- Highly configurable applications for ease of back-end system integration
- Historical and real-time system performance reporting via a web portal
- End-to-end management of the network and applications through 24x7 network and application monitoring and alerting
- Ongoing system optimization services that identify areas of improvement to increase first-call resolution and reduce agent transfers
- A carrier-grade facility that supports all major networks and has a high-performance backbone that enables rapid system expansion
- Service Level Agreements (SLAs) based on actual call-completion rate, not just voice response unit (VRU) uptime. Our 99.99% service level is the gold standard for service delivery. Our call completion rate is key to your customer service satisfaction, measuring not simply whether the system is up and running, but also whether you are delivering a satisfactory customer experience. While other vendors guarantee system up time, Intervoice guarantees your customer experience.
- Implementation of multiple technologies, such as CTI, IVR, and telephony