Application Accelerators
Intervoice products empower you to deliver an exceptional customer experience every time.
Intervoice has developed reusable, adaptable components for the Intervoice applications that our clients have deployed most often, independent of their marketplace. These components have been proven to help our clients in banking and finance, healthcare, the public sector, retail & manufacturing, telecommunications, transportation & travel, and utilities, quickly roll out and realize the full potential of their investment in their contact center solutions.
- Address Capture uses state-of-the-art technology to capture caller information naturally, efficiently, and accurately, reducing customer frustration and allowing agents to focus on more complex issues. Address Capture also utilizes reverse phone number lookup to shorten call duration.
- Locator quickly gives your customers automated directions. For example, callers can find the closest ATM or store by providing their zip code through natural voice or numeric keypad entries.
- Survey creates and manages engaging customer surveys, answering inbound calls and querying callers automatically. Survey can also be used for employee satisfaction initiatives, polling, and applicant screening.
- Auto-Attendant offers your callers fast and efficient access to people, places, and information resources from any telephone device, any time. Your customers gain ready access to the resources they need using simple, natural voice commands and the most advanced voice activated dialing (VAD) functionality.