Press Room

Intervoice Receives a 2007 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

DALLAS, July 10, 2007 - Intervoice, Inc., (NASDAQ: INTV) a world leader in converged voice and information solutions, announced today that Technology Marketing Corporation's (TMC) Customer Interaction Solutions magazine (www.cismag.com) has named Intervoice IP Contact Center (IPCC) a recipient of a 2007 IP Contact Center Technology Pioneer Award.  Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.

"By leveraging Intervoice's IP Contact Center, businesses provide an unmatched service experience to their customers because of Intervoice's innovative approach to routing," said Kevin McPartlan, vice president, contact center products, Intervoice. "TMCnet's Technology Pioneer award recognizes our company's initiative to deliver an intelligent system. We are evolving the call center space by listening to our customers, identifying their pain points and anticipating where our services can exceed their expectations."

Intervoice's software-only IP-based contact center solution addresses the full multi-media customer experience for self-service, deferred assistance and live assistance. The solution includes fully integrated self-service applications; deferred assistance through callback requests and voice and e-mail messages; and live assistance from a call center agent via voice or Web chat. All of these options are delivered to the customer leveraging Session Initiation Protocol (SIP) for seamless sharing of customers' information across media channels and customer service models. The Intervoice IPCC is built leveraging the latest standards within a distributed architecture to support services oriented architectures (SOA). This standards-based solution allows the deployment of contact center applications completely independent of TDM switches.

For additional customer benefits and distinctive product features please visit (http://www.intervoice.com/index.php/solutions_contact_center.html)

"TMC is proud to recognize Intervoice with an IP Contact Center Technology Pioneer Award.  Intervoice has proven to the editors of Customer Interaction Solutions that its solution, the Intervoice IP Contact Center, has been designed with the needs of the contact center market in mind and the potential of IP behind it," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions.  "Technology is key to the success of any call center. This award was created as a way to acknowledge those who brought groundbreaking technologies to market along with high quality applications."
 
The IP Contact Center Technology Pioneer Award winners will be highlighted in the July, 2007 issue of Customer Interaction Solutions magazine.

For more information please visit www.tmcnet.com.

About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world's leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services.  The Intervoice Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice.  For more information, visit www.intervoice.com.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit www.cismag.com.  

About TMC
Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY magazine, Unified Communications and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 4,000 most visited Web sites in the world by alexa.com*, TMCnet serves two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.