Press Room
Intervoice Launches Media Exchange with HomeZone and Pioneers Application Migration Path to a Complete IMS Network
Solution empowers subscribers to navigate seamlessly and simultaneously between applications independent of network infrastructure
DALLAS and SINGAPORE (CommunicAsia), June 13, 2007 – Today Intervoice, Inc. (NASDAQ: INTV) announced Media Exchange™ with HomeZone™, the latest release of its unified communications platform for service providers. Intervoice enhanced the platform to include leading-edge technology to enable multimodal applications as part of the HomeZone personal interaction framework. Media Exchange provides the foundation for future revenue growth and facilitates the transition of traditional TDM applications and services to SIP and IMS (IP Multimedia Subsystem). Coupled with this industry-leading service creation and delivery platform Intervoice offers a suite of applications including voicemail, videomail, Voice SMS, Voice to MMS, address book and calendar.
HomeZone helps subscribers manage important personal data, such as log-ins and profiles, contacts, and greetings, and has been enhanced by Intervoice’s pioneering efforts with SCXML (State Chart Extensible Markup Language). For example, while using a mobile device SCXML enables single session multitasking for seamless and simultaneous navigation between applications independent of the network infrastructure. SCXML also enables the creation of multimodal applications at the network level, eliminating the need to download additional software onto the device.
Intervoice’s leadership in utilizing the SCXML standard is also instrumental in helping service providers’ transition applications from TDM to SIP and IMS. The new version of Media Exchange takes applications written in SCXML and dynamically renders them to CCXML (Call Control Extensible Markup Language) or SIP depending on network requirements. This means that applications evolve with the network thereby eliminating the need for expensive and time-consuming upgrades or rewrites as networks evolve from TDM to SIP and IMS.
”Delivering a common ‘look and feel’ customized end-user experience is becoming a key objective for service providers as the needs for service differentiation and subscriber retention increase,” said Ronald Gruia, principal telecom analyst, Frost & Sullivan. “With its latest release of Media Exchange, Intervoice has demonstrated its strong commitment to helping operators achieve these goals via HomeZone, a user interface that is extensible and customizable by the carrier, while being as simple or complex as required by the subscriber. This latest release of Media Exchange represents an important milestone for Intervoice as the company positions itself as a top-echelon player in the carrier messaging market.”
Last March Intervoice announced its voice portal packages for the enterprise based on the Media Exchange platform. It is the first commercially available solution to utilize SCXML to enable multimodal interaction spanning customer self-service and live assistance. (Click here to view press release)
Today’s announcement follows significant service provider contract announcements that Intervoice has made in recent weeks. (Click here to view press release) and (Click here to view press release). As a leading innovator in voice portal and contact center automation, Intervoice has focused on the wireless and landline service provider business for more than 20 years. Through global partnerships with companies such as BEA and Huawei, Intervoice continues to expand its service provider business worldwide.
Click on the following link to view a short video of Intervoice’s Multimodal Demonstration.
Availability
Media Exchange is currently available as a controlled release. This September it will be ready for general availability.
About Intervoice Media Exchange
The Media Exchange unified platform provides scalable, switch-independent software that supports standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services for wireless and wireline devices. As an open-standards IP-based, multimodal, multi-media communications platform incorporating industry-leading technology, Media Exchange uses a fully programmable intelligent switch that allows instantaneous routing of customer calls, a unique function that provides a seamless migration from legacy voicemail systems to the new Media Exchange platform. Media Exchange enables providers to offer customers high levels of personalization, voice-navigated messaging, video, web and WAP access– all from a single subscriber mailbox. Customers have easy access to these new services from landlines, mobile phones or the web. These cutting edge applications and multiple access points are highly appealing to customers, allowing providers to attract new subscribers, increase usage by current subscribers, and enhance customer satisfaction.
About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. The Intervoice Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.
Forward-Looking Statements
Intervoice has included in this press release certain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 concerning its business and operations that are based on management’s current beliefs. All statements other than statements of historical fact in this press release are forward–looking statements. Readers are cautioned to read the risks and uncertainties, described in the Company’s filings with the Securities and Exchange Commission, including without limitation, the risks and uncertainties set forth under the caption entitled “Cautionary Disclosures to Qualify Forward Looking Statements” in the Company’s Annual Report filed on Form 10-K and Quarterly Reports filed on Form 10-Q. Intervoice cautions current and potential investors that such risks and uncertainties could result in material differences from the forward-looking statements in this press release.
Intervoice® is a registered trademark and HomeZone™ is a trademark of Intervoice Limited Partnership. Names and marks for products provided by Intervoice partners and/or suppliers are used herein for identification purposes and may be trademarks of their respective companies.