Press Room
Intervoice Contact Portal awarded 2008 Pioneer Award from Customer Interaction Solutions magazine
DALLAS,
June 10, 2008 – Intervoice, Inc. (NASDAQ: INTV) announced today
that Technology Marketing Corporation’s (TMC) Customer Interaction
Solutions magazine (www.cismag.com) has named Intervoice as a
recipient of the 2008 IP Contact Center Technology Pioneer Award for
the Intervoice Contact Portal. Customer Interaction Solutions has
been the leading publication in CRM, call center and teleservices
industries since 1982.
"Customers
today are looking for convenience and choice when interacting with
companies. Our Contact Portal enables businesses to focus on
providing the best customer experience possible by leveraging a
flexible architecture that creates the best opportunity to obtain a
fast ROI," said Kevin McPartlan, vice president, contact center
products, Intervoice. "TMCnet's Technology Pioneer Award
recognizes that Intervoice continues to be a thought leader in the
contact center arena by focusing on creating new
technologies and supporting applications that deliver real business
impact."
The
Intervoice Contact Portal provides a unified services platform to
enable convenience and choice for all customer interactions –
across multiple sites and all media types. Intervoice Contact Portal
delivers the functionality of a dynamic voice portal (Intervoice
Voice Portal), proactive notifications (Advanced Notification
Gateway), and the innovation and effectiveness of a SIP-based contact
center solution (IP Contact Center). Intervoice Contact Portal is an
open-standards, end-to-end contact center solution that balances
customer satisfaction with cost efficiencies through self service to
live assistance interactions.
For additional customer benefits and distinctive product features please visit: http://www.intervoice.com/index.php/prod_contact_portal.html
The 2008 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
“Intervoice has proven to our editorial team at Customer Interaction Solutions that Contact Portal is a groundbreaking IP contact center technology. Contact Portal has been designed with the needs of the contact center market in mind and the potential of IP behind it and deserves this significant honor,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “With technology as the key to the success of any call center, it is my pleasure to recognize Intervoice for bringing advanced, pioneering technologies to market while providing high quality and superior applications.”
The IP Contact Center Technology Pioneer Award winners will be highlighted in the July, 2008 issue of Customer Interaction Solutions magazine. For more information please visit www.tmcnet.com.
About Intervoice
Intervoice is a world leader in delivering natural, intuitive ways for people to interact, transact and communicate. Intervoice software and professional services enable innovative voice portal, IP contact center, hosted and mobile messaging and self-service applications. More than 5,000 customers in 80 countries have relied on Intervoice, including many of the world’s leading financial and healthcare institutions, telecommunications companies, utilities, and governments. www.intervoice.com
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.