Intervoice Voice Portal Offerings

Intervoice Voice Portal is offered with varying levels of features and server-side tools to best meet the needs of our customers.

Voice Portal Enterprise delivers a set of development tools and server-side technology, enabling our partners and customers to develop and deploy voice and speech applications in a service oriented architecture (SOA).

Intervoice Voice Portal - Enterprise is designed to provide an optimized voice and speech self-service solution. Voice Portal Enterprise can streamline your application development process - reducing both the time and cost of deployment - while enabling you to deliver a consistent, convenient, personalized customer experience.

Intervoice Voice Portal - Enterprise delivers:

  • A robust, scaleable, open, standards-based platform
  • Independence from, and integration with leading switches
  • Certified Voice XML browser and media server
  • Ability to leverage the latest speech recognition technology and natural language speech
  • Capability to integrate or connect to third-party databases or services
  • Graphical user-interface tool for ease of development of call flows and user interfaces
  • Server side operations administration and management tool
  • Reporting capabilities for tracking both systems and operational data

Voice Portal Express. Best suited for the delivery of packaged applications through our channel partners, Voice Portal Express is a modular, scalable and reliable standards-based platform. It is optimized to meet the most demanding voice application processing requirements by seamlessly integrating enterprise applications and web-based data systems with speech-enabled automated solutions.

Voice Portal Express provides a resilient architecture for business-critical voice applications, and offers a certified Voice eXtensible Markup Language (VXML) browser, Call Control eXtensible Markup Language (CCXML) browser and Media Resource Control Protocol (MRCP). These features help to protect your application investments and integrate smoothly into existing business logic and data infrastructure through the use of Web Services.