Live Agent Assistance

"Contact center organizations can... exploit IP Telephony as a way to begin transforming their contact center from a cost center to an alliance center that manages the partnership between vendor and customer." - IDC Research

In other words: IP Telephony helps you change the game!

The contact center is the final and most critical step in revenue generation and customer retention. Investments in sales and marketing culminate when the customer picks up the phone to make a purchase or emails with a post-sale question. If they can't quickly reach the right person armed with the right information to give them the right answer, the customer may just leave. Forever.

A IP telephony-based solution gives contact centers a way to empower more agents, in more locations, with more information to provide the best customer experience possible over any communication channel. IP also reduces complexity and provides the flexibility contact centers will need in order to adapt to changing customer preferences.

Intervoice IP Contact Center lets you do all this, and leverage the infrastructure you already have, protecting your IT investment and drastically reducing your total cost of ownership (TCO).

Discover how Intervoice IP Contact Center gives you a more responsive, low-cost way to: