IVR Consolidation
Over the years, your organization has most likely purchased IVRs from a large range of vendors, and in many cases these systems are running on dated operating systems, and on outdated hardware and software. We find that many systems are running at either higher capacity than they were designed for (leading to a loss of revenue), or running underutilized (wasting resources).
Intervoice can deliver IVR Consolidation solutions that allow you to pool your aging and expanding inventory of IVR applications into a contemporary, more easily managed solution. Intervoice’s Network IVR for Media Exchange, with its extensive set of telephony and data capabilities, coupled with Intervoice’s leadership in IVR technology, can help you reduce costs and generate extra revenue:
- Reduce capital expenditures by consolidating systems, leading to a reduction in ports needed.
- Enhance the subscriber experience with a common interface, fewer access numbers, and applications that can refer to one another.
- Improve reporting with a single platform to easily get useful reports on the number of callers, time of day of calls, revenue received per service, etc.
- Reduce operational expenses by lowering costs in training, spares, upgrades and maintenance
With our expertise in deploying over 5,000 IVR installations worldwide, combined with a rich history of providing network solutions to some of the largest carriers in the world, we’re confident that Intervoice will give you the specific benefits you need to deliver an unequalled subscriber experience, driving brand recognition and subscriber loyalty:
- Superior call distribution: Dynamically route each incoming call based on customer data, business rules, or any other programmable business logic.
- Clear technology roadmap: Intervoice solutions are designed to seamlessly grow from a TDM environment to SIP and IMS.
- Multimodal capabilities: Move a caller around to multiple endpoints or media resources during a single call while maintaining the context of the call.