Business Continuity
In the global economy, business doesn't stop in case of an emergency. Your customers don't care why they can't reach you; they just get frustrated that they can't. Implementing IP-based contact center solutions can help ensure that customers can always reach your contact center - no matter what is happening locally.
IP-based solutions from Intervoice can provide multiple levels of seamless global redundancy and failover. Whether there is an interruption in service at an individual agent's home, or a larger interruption that may affect an entire site or geographic area, we help you ensure that business continues seamlessly:
- Centers that are networked on a distributed IP network provide inherent back up capabilities
- For single sites, a low-cost failover node can be deployed for disaster recovery
- Because the IP Contact Center is entirely standards-based software, its performance can be monitored using standard performance monitoring techniques that help anticipate and prevent outages and response time issues. Redundancy for key applications
- No single point of failure A distributed IP environment is just that: distributed. That means there is never a single point of failure that can bring down operations across multiple sites