About Intervoice
Intervoice is a market leader in the delivery of personalized, multi-channel automated information solutions that connect people with information, empowering them to control the way they interact with a business. Our exceptionally designed voice solutions result in improved operational efficiencies, new revenue streams, and most importantly, enhanced customer satisfaction.
Offering Extensive Products and Services
With more than 24 years of market leadership, Intervoice provides best-in-class voice solutions to enterprise and network service providers in 75 countries around the world. We offer an extensive portfolio of open, standards-based, products and consultative solutions, equipping our customers with the platform, software, and services necessary to achieve their immediate and long-term business goals. We offer our customers choices, providing them with deployment options that best suit their business goals, from in-house to fully outsourced solutions.
We have an extensive background in dozens of vertical markets. As a result we have been instrumental in enabling companies from financial institutions and health care providers, to retailers and telecommunications companies to be competitive leaders in their own respective markets.
A Market Innovator
A constant source of innovation, Intervoice has more than 100 U.S. patents awarded or pending and is active in the development and support of open standards. As an innovator, Intervoice is recognized by leading technology analysts. Gartner positioned Intervoice in the leader quadrant of its 2005 IVR and Enterprise Voice Portal Report.
As an innovator, Intervoice is often at the forefront of change. In 2006, we strengthened our commitment to open standards and a converged platform strategy with two significant acquisitions. The result of these acquisitions inspired industry experts to publicly declare that Intervoice is changing the direction of the industry.
In January 2006, we acquired Edify, a leading global supplier of interactive voice response solutions. This acquisition combines Intervoice's strengths in development tools, standards-based applications and a global presence with Edify's prowess in Web-based tools, natural language applications and its broad North American market presence. The addition of Edify allows Intervoice to help enterprises reach even greater levels of success with enhanced customer service, improved access to information and increased productivity through automated information systems.
In September 2006, we acquired the assets of Nuasis. With this acquisition, Intervoice took a leap forward in fulfilling the goals of its strategic growth plan, while also meeting the growing demand of its customers and partners for new contact center applications. The Nuasis offering allows Intervoice to bring IP-based contact center applications to the agent desktop, including web-chat and email response applications, along with its market leading speech-enabled IVR and voice portal solutions. As a standards-based, software-only solution, the flexibility of the Nuasis offering supports traditional premise-based deployments as well as remote based agents and hosted solutions.
As a leader and an innovator, Intervoice will continue to enhance the value that we bring to our customers and partners by providing solutions that enable a seamless end-user experience and allow companies to remain competitive in this ever changing, worldwide marketplace.